Getting your oil changed is usually pretty simple, but it turned into a nightmare for one customer who took their car to Northside Honda in San Antonio.
In a Facebook post noticed by The Drive, Gabriel Rendon said he took his car in for an oil change and dealership employees also recommend he change is brake and transmission fluid as well as get a new battery.
Rendon allegedly told them he just wanted the oil change and would bring the car back in a couple of weeks to have the rest of the work done. However, the dealership reportedly ignored this and did everything. As a result, they allegedly asked for $480 instead of the typical $30 or $40 for an oil change.
Also Watch: Dashcam Shows Dealership Employee Learning To Drive Stick On Customer’s Focus RS
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Posted by Northside Honda on Wednesday, April 1, 2020
This, unsurprisingly, led to an argument which was settled when everyone agreed to reinstall the old battery and call it a day. While that’s a reasonable compromise for a bad situation, it appears at least one dealership employee held a grudge.
As you can see in the dashcam video, they drove Rendon’s car back to the service department where the driver had a quick discussion with another employee. During this, one of them says “We gotta let this mother*cker sit an hour, because the guy’s a f*cking a**hole.”
Rendon says that’s exactly what happened as they waited for nearly an hour to get his car back. That’s far longer than it should take to swap out a battery and the lengthy delay prompted Rendon to check the dashcam and discover the dealership purposely punished him for their mistake.
Needless to say, customers should never be treated like that and it’s disappointing that at least two people knew what was happening and neither did anything about it. Now, the dealership is paying the price as the story is getting plenty of attention.
Note: Video contains NSFW language
So went to Honda today to get my oil change and while I was there, they let me know that they recommend I change my transmission and brake fluid and that I needed a new battery.  I told them I had just come in for a oil change and said I would come back in a couple weeks to get the rest done. Well turns out they ended up doing everything and wanted me to pay $480. I told them that I specifically said to only do the oil and after arguing for a while they ended up deciding to take the new battery back and put my old one back in. So they took my car to the back and I ended up waiting for almost an hour for them to put my old battery back and wondered why it took an hour to put my battery back. Well, this is why. I decided to review my dash cam footage and this is what I captured. By the way this was at Northside Honda on San Pedro and 410
Posted by Gabriel Rendon on Saturday, August 22, 2020
